Why ALL Customer Touchpoints Matter
Atlas’s increasingly aggressive promotion of their Engagement Mapping technology got me to thinking. The need to measure the accretive impact (or lack thereof) of repeated ad exposures over time is undeniable. In order to understand and quantify the true value of your campaign - effectiveness of the creative, the placement, the targeting - you need to measure and analyze these things.
What is ignored in all of this is the impact that “organic” touchpoints have on advertising effectiveness. David Armano of Critical Mass has a terrific article up on the subject of the proliferation of touchpoints online. The more consumers are in control of their media, the more rapidly and pervasively brand touchpoints proliferate. At Reach Machines, we’ve built a way for marketers to measure the spread of touchpoints, identify their position, and estimate their specific and cumulative value. In conjunction with the reporting marketers and their agencies receive through the ad platforms and networks, analyzing and assessing the value of your organic touchpoints is vital to optimizing the performance of integrated online marketing campaigns.
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Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .
Jason Rakowski
Comment by Jason Rakowski — May 21, 2008 @ 6:43 am